Buying VoIP for your business is going to save you money over a traditional phone line. And if you are already using a VoIP service from a clunky provider, you may be able to switch to something sleeker without losing anything except the frustration.
To write a truly helpful post for my readers, my team got in touch with leaders who have used VoIP in different ways.
You can find about 80 percent of what you need to know about VoIP anywhere on the web—here’s the 20 percent you can’t find anywhere else.
There are companies looking to outfit offices in 20 countries. Others have to protect patient data. Some folks just want to stop using their personal mobile number for work.
Here are the seven best VoIP phone service providers you can start using right away. After the reviews, you’ll find an in-depth buyer’s guide.
#1 – Nextiva Review
I hear a lot about the trends of working from home, but I don’t think anyone can say for sure what “office life” is going to look like two or three years from now. If you want your teams to stay functional no matter which way the wind blows, Nextiva is a solid choice.
It’s cloud-based VoIP, so your employees can come into the office, set up a desk at home, or use their phone on the go. Unlike an on-premises phone system, employees can use their phone without a VPN because they’re calling through Nextiva.
So, you have way less to worry about with security—which is definitely on the minds of managers who have people calling from hotels, coffee shops, and their home network.
#2 – Ooma Office Review
If you are holding off on replacing that aging phone system, Ooma can help you install business-class VoIP with minimal disruption to your work.
Any phone you have that’s still working—analog or IP—is going to hook right into your new Ooma system. You can also buy phones from them at a great price and they will be preconfigured, ready to go out of the box.
Employees can make calls and collaborate with their colleagues in the Ooma mobile app, whether they are in the office or on-the-go.
One thing Gregg pointed out was how expensive it can get to customize your setup if you have to pay per extension. With Ooma, every user gets a number of free extensions: one for conferences, one for online faxing, and one for a Virtual Receptionist.
Virtual Receptionist is Ooma’s term for an auto attendant. You can set it to play custom messages about business hours, let callers dial by name, select a preferred language, or route the caller to another extension.
With other vendors—especially ones that cost as little as Ooma—you often wind up paying extra to enable online faxing. Some VoIP phone service providers don’t even accommodate it.
#3 – RingCentral Review
RingCentral gives you unlimited calling, texting, and video conferencing at a competitive price. If you just need the phones and texting, you can get an even better deal.
Forget about per-minute charges and set up employees with VoIP that’s easy to use. For call centers, customer service, sales—anyone who has people on the phone constantly will appreciate RingCentral. This is especially true if you have to train new employees all the time.
First off, they’ll be able to use the interface. It’s intuitive to anyone who has used a computer. Administrators and managers will find they can shorten the time it takes to turn rookie hires into skilled ambassadors for your company.
“You save a lot of money because you can identify hires that aren’t doing a good job and wasting their time,” Makan told us. He’s set up a lot of telemarketing call centers with RingCentral and has really valued the ability to “tell right away who’s worth the money.”
The ability to track calls, KPIs, and listen back to recordings was like night and day for him compared to working on a landline. Teams can listen back to calls that went well (or poorly) to get a sense of how to better capitalize on each opportunity.
The reporting features aren’t going to take a data scientist to glean insights from. Find your top performers and figure out what they’re doing. Identify people who aren’t a good fit and let them go.
#4 – Phone.com Review —
Phone.com is a smart choice for businesses that are looking for budget-friendly VoIP. You can have unlimited calling or pay less for a set block of minutes each month.
One of the really cost-effective features of Phone.com is that you can mix and match plans. Give the sales team unlimited plans and save money on each employee that only uses the phones occasionally.
And, with the Basic plan, you’re still getting most of the standard VoIP features like call handling, auto attendants, hold music and so on. You’ll have to upgrade to get HIPAA-compliant video conferencing, for example, but you can host up to 10 people in a regular session with Basic.
With most other vendors, you have to upgrade the plan for all your users. Phone.com can really help you keep costs down by giving users the features they need. This is one of those licensing irregularities that Gregg told us about, where it can work out well if you know what you’re doing.